Request a refund

That is more than 14 days ago, outside the refund window. You can still send the request: duplicate purchases and keys that never arrived are not bound by it, and a right the law gives you follows that law’s own time limit.

Covered: a Pro option fails, the key does not activate, or Drop Down does not run properly. It is often a permission or a setting, so we may reply with a fix first; if that does not solve it within 5 business days, the refund is issued. A report from Settings › About › Save Diagnostics Report…, attached to your email, answers most of what we would ask, and it never contains your key.

Covered when Pro does not do something this site says it does. Tell us what you read, and what Pro did instead.

Covered when you bought Pro for an Intel Mac, or a Mac on a macOS version before 27: Drop Down needs macOS 27 or later, which runs only on Macs with Apple silicon. Tell us which Mac and which macOS version you have.

Always refunded, and so is a purchase made by mistake, such as Supporter when you meant Pro. Tell us which order is the extra one, if you know.

That is a delivery failure, not a refund request: we resend the key or refund the purchase, whichever you prefer.

The refund policy does not cover a change of mind about Pro that works as described: Basic is free with no time limit, so Drop Down can be tried first. We still read every request and may grant one as a courtesy, so tell us what did not fit.

You do not have to give a reason. The last step asks which right you are using.

Tell us what happened, and we will check it against the refund policy.